Fiserv’s enterprise platform had grown into a complex ecosystem of disconnected products and inconsistent interfaces. The challenge was to unify the experience, improve usability, and modernize workflows—while allowing clients the flexibility to reflect their unique brand identities.

The goal was to create a scalable design system balancing enterprise control with client customization. We defined which elements—like colors, typography, and key components—could be tailored without compromising accessibility or performance.

I led a UX audit and design system initiative to establish reusable foundations and flexible branding touchpoints. Through collaboration with product teams and clients, we delivered a unified cross-platform experience that improved workflow efficiency by 30% and reduced onboarding time for new institutions.

I led a UX audit and design system initiative to establish reusable foundations and flexible branding touchpoints. Through collaboration with product teams and clients, we delivered a unified cross-platform experience that improved workflow efficiency by 30% and reduced onboarding time for new institutions.